Business discovery & problem framing
Whose work are we improving, and what would useful look like?
Start with a recent real task, its vocabulary, exceptions and receiving owner. Compare automation with a simpler process or interface change before choosing an agent.
What you need to understand
- Workflow observation and interviewing
- Domain vocabulary and exception mapping
- Constraints, scope and acceptance criteria
- Stakeholder decisions and value hypotheses
Learn it in context
Course lessons use your existing training access. The practice workbook and curriculum map are free.
Evidence to bring to review
A current-state workflow, evidence-backed problem statement and a receiving owner with explicit acceptance criteria.
An exception contradicts the sponsor's initial request. Explain how it changes the proposed scope.